At JVInternational, we strive to provide our customers with the highest quality products and services. However, we understand that there may be situations where you need to cancel your order or request a refund. Below is our Refund & Cancellation Policy for your reference:
Cancellation Policy:
Order Cancellation: You may cancel your order within 24 hours of placing it. Please contact our customer service team at info@jvinternational.online to request cancellation. Orders cancelled within this timeframe will be eligible for a full refund.
Cancellation After 24 Hours: If you wish to cancel your order after 24 hours of placing it, please contact our customer service team as soon as possible. Depending on the status of your order and the circumstances, we may or may not be able to accommodate your request for cancellation.
Refund Policy:
Damaged or Defective Products: In the event that you receive damaged or defective products, please notify us immediately. We may request photographic evidence or return of the damaged item(s) for inspection. Upon verification, we will offer you a replacement or a refund, depending on your preference.
Quality Concerns: If you are not satisfied with the quality of the products received, please contact us within [number of days] days of receiving your order. We may ask for additional details or evidence to assess the issue. Based on our assessment, we may offer a replacement, exchange, or refund.
Change of Mind: We understand that sometimes customers may change their minds about their purchase. If you wish to return a product due to a change of mind, please contact us within [number of days] days of receiving your order. Please note that returned items must be in their original condition and packaging. Refunds for change of mind returns will be issued minus any applicable shipping charges and restocking fees.
Exclusions:
Please note that certain items may not be eligible for return or refund due to their perishable nature or other factors. These may include but are not limited to fresh produce, perishable foods, and custom-made or personalized items.
Contact Us:
If you have any questions or concerns regarding our Refund & Cancellation Policy, please feel free to contact us at [contact email/phone number]. Our customer service team will be happy to assist you.
Note: This Refund & Cancellation Policy is subject to change without prior notice. Please refer to the latest version of this policy on our website for the most up-to-date information.